1. Introduction

ExpressCare Labs LLC ("ExpressCare Labs," "we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit expresscarelabs.com, use our services, or interact with us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification: Name, date of birth, government-issued ID, phone number, and email address.
• Health Information: Lab test orders, specimen data, test results, and related health records, protected under HIPAA.
• Payment Information: Payment method and transaction records. We do not store full credit card numbers.
• Usage Data: Pages visited, browser type, IP address, and referring URLs.
• Employer Information: For employer accounts — company name, contact information, and authorized employee testing records.

3. How We Use Your Information

• Process lab orders and provide testing services
• Deliver results securely to you or any party you authorize
• Communicate about orders, appointments, and services
• Maintain HIPAA-compliant records as required by law
• Improve our services, website, and patient experience
• Comply with legal obligations and regulatory requirements

4. HIPAA Compliance

ExpressCare Labs is a HIPAA-covered entity. Your health information is classified as Protected Health Information (PHI) and handled in accordance with HIPAA and applicable state laws.

We do not sell your health information. Results are delivered securely to you or any party you authorize. We do not share your health information with employers or insurance companies without your written authorization, except as required by law.

5. Information Sharing

We do not sell your personal information. We may share information with:

• SAMHSA-Certified Reference Laboratories: Quest Diagnostics and LabCorp for specimen processing — governed by Business Associate Agreements under HIPAA.
• Service Providers: Technology vendors supporting our operations, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or government authority.
• Authorized Parties: Healthcare providers or others you specifically authorize.

6. Data Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No method of transmission or storage is 100% secure; however, we take reasonable steps to protect your information.

7. Your Rights

• Access a copy of your personal and health information
• Request correction of inaccurate information
• Request restriction of certain uses or disclosures
• Receive an accounting of disclosures of your PHI
• File a complaint with the U.S. Department of Health and Human Services

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

9. Contact Us

For privacy-related questions: (480) 525-0385 · 2525 W Greenway Rd Ste 225, Phoenix AZ 85023 · expresscarelabs.com/contact

Last reviewed: May 2026. Subject to change.